Background

After launching ChatGPT‑5, OpenAI faced criticism for the model’s shift toward a more functional, efficient tone that some users felt lacked the friendly, supportive personality of the earlier ChatGPT‑4o. The dissatisfaction grew especially among those who used the service for emotional support.

User Reaction

Many users expressed backlash, prompting OpenAI to restore access to ChatGPT‑4o for paid subscribers. The company has not clarified how long the older model will remain available, but it acknowledges the demand for a warmer conversational style.

OpenAI’s Response

To address the concerns, OpenAI consolidated all personality‑tuning features into a new Personalization page within the ChatGPT Settings menu. CEO Sam Altman highlighted the update in a tweet, emphasizing the company’s focus on improving user experience.

The Personalization page lets users choose from preset personalities—such as Listener, Nerd, or others—and add custom instructions like “Be talkative and conversational.” These adjustments aim to make ChatGPT‑5 feel warmer while retaining its functional strengths.

Features and Access

Free‑tier users do not have access to the legacy ChatGPT‑4o model; it is reserved for $20‑a‑month Plus and Pro subscribers. According to an OpenAI survey, roughly 70% of users engage with ChatGPT outside of work, making tone and personalization increasingly important.

OpenAI signals that further refinements to personality settings are likely, as the company balances efficiency with the conversational tone users expect.

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