Enterprises often launch AI agents to solve a narrow, high‑impact problem and quickly see success in a single channel. That early win can mask a hidden risk: the system was built for one channel only. When organizations later try to expand the AI experience across voice, chat, messaging, and other touchpoints, they encounter duplicated logic, extra integrations, and governance challenges. An omnichannel‑first architectural approach, where the intelligence and workflows are shared across all interfaces, avoids these pitfalls and enables smoother scaling, better governance, and sustained value. Leer más →