Background

Microsoft’s Windows 11 has faced criticism after the company emphasized artificial intelligence features, particularly the integration of Copilot. Users and developers voiced concerns about the operating system’s reliability, performance, and the growing presence of promotional prompts that appear to push Microsoft services.

Executive response

In reaction to this feedback, Pavan Davuluri, who leads Windows and Devices at Microsoft, posted a detailed reply on the social platform X. He said the team receives a "ton of feedback" and balances product‑feedback data with direct user comments. Davuluri highlighted specific areas the team is addressing, including "everyday usability, from inconsistent dialogs to power user experiences." He emphasized that Microsoft cares deeply about developers and is working to improve the core experience of Windows 11.

Unaddressed concerns

While Davuluri focused on technical usability, he did not comment on the criticism surrounding ads and ecosystem‑centric nudges within the OS. Some users argue that Windows 11 feels more like a Microsoft experience than a pure operating system, pointing to prompts that encourage the use of Edge, OneDrive, or a Microsoft account.

Copilot demo controversy

A recent promotional video showcasing Copilot helping a user resize text was also highlighted as a source of frustration. Viewers noted that the AI guidance was incomplete, directing the user to the wrong scaling menu and suggesting an already‑selected setting. This example was cited as evidence that the AI integration still needs refinement before it can reliably assist everyday tasks.

Implications for Windows 11

The ongoing dialogue reflects a broader tension between Microsoft’s push for continuous innovation and the need for a stable, bug‑free operating system. Critics suggest that the frequent feature updates, such as those introduced with the Windows 11 24H2 release, may contribute to a higher incidence of bugs, calling for a possible rethink of the update cadence.

Overall, the executive’s acknowledgment of usability challenges signals that Microsoft is aware of the criticism, but the lack of response to ecosystem‑related concerns leaves some users uncertain about the company’s broader direction for Windows.

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