Background of the Breaches

AT&T faced two separate security incidents that led to massive exposure of customer data. The first breach, disclosed in March 2024, involved personal details such as Social Security numbers, birth dates and legal names. It affected roughly 7.6 million current AT&T customers and 65.4 million former account holders. In response, AT&T reset passwords for all current customers included in the breach.

The second breach, revealed in July 2024, stemmed from an intrusion into AT&T’s Snowflake cloud‑based data warehouse. Hackers accessed phone records from 2022 for nearly all of AT&T’s U.S. customers – about 109 million individuals. The hacker group ShinyHunters claimed responsibility, and two individuals were later arrested for the attack.

Legal Action and Settlement Terms

Following the disclosures, a wave of lawsuits was filed and later consolidated. In March 2025, all parties agreed to a settlement totaling $177 million. U.S. District Judge Ada E. Brown granted preliminary approval on June 20, and the settlement administrator began accepting claims on August 4.

The settlement is divided into two classes. The “AT&T 1 Data Incident” class, covering the 2019 breach, is allocated $149 million. The “AT&T 2 Data Incident” class, covering the 2024 Snowflake breach, receives $28 million.

How Claimants Can File

Kroll Settlement Administration manages the process through a website at telecomdatasettlement.com. Eligible claimants need a Class Member ID, which AT&T sent via email. If the ID is missing, claimants can contact the administrator by phone or mail.

Claims can be filed online, though the site may place users in a virtual queue during high traffic periods. Alternatively, claim forms are available as PDFs for printing and mailing. All submissions must be postmarked by the November 18, 2025 deadline.

Payout Structure

Compensation depends on whether claimants can document a loss. For the 2019 breach, those who prove a documented loss may receive up to $5,000; others receive a “tiered” cash payment based on whether their Social Security number was exposed.

For the 2024 Snowflake breach, documented losses can yield up to $2,500. Claimants without proof receive a pro‑rata share of the remaining funds, divided evenly among eligible participants.

Dual‑Breach Claimants

Individuals affected by both incidents may file claims in each class. The settlement language does not explicitly prevent a claimant from receiving the full combined amount of $7,500 if both losses are documented.

Next Steps for Consumers

Consumers who believe they were impacted should locate their Class Member ID, gather any documentation of loss, and submit a claim before the deadline. Those uncertain of eligibility can call the settlement administrator at 833‑890‑4930 or write to the Kroll address provided in the settlement notice.

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