Facing chronic understaffing, U.S. 911 dispatch centers are turning to Aurelian's AI voice assistant to triage non‑emergency calls. The startup, which began as a salon‑booking tool, pivoted after a client’s long hold on a non‑emergency line. Its AI can recognize real emergencies, transfer them to human dispatchers, and handle routine reports such as noise complaints and stolen wallets. Deployed in over a dozen districts—including Snohomish County, Washington, and Kalamazoo, Michigan—Aurelian recently secured a $14 million Series A led by NEA, positioning it ahead of emerging competitors.
Read more →