Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Read more →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Read more →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Read more →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Read more →

Google Translate is rolling out AI-driven updates that add real-time spoken translation and a language‑learning assistant. Powered by Gemini models, the live translation tool lets users hold back‑and‑forth conversations in over 70 languages while providing on‑screen text and audio output. A new language‑practice mode tailors exercises to the learner’s skill level and goals, currently supporting English speakers learning Spanish or French and speakers of those languages learning English. The features debut on iOS and Android, initially in the United States, India and Mexico. Read more →