Israeli AI agent startup Wonderful announced a $100 million Series A financing led by Index Ventures, with participation from Insight Partners, IVP, Bessemer and Vine Ventures. The round brings the company’s total funding to $134 million and backs its platform that deploys enterprise‑grade voice, chat and email agents across dozens of languages and markets. Wonderful says its agents already handle tens of thousands of daily requests with an 80% resolution rate and have expanded into Europe and the Middle East, with further launches planned in Germany, the Nordics and the Asia‑Pacific region. The company is also exploring new use cases such as employee training and regulatory compliance. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Apple has begun limited testing of an AI-driven Support Assistant within its Support app. The early preview is available to a small group of iPhone users in the United States, where a new “Chat” button lets users ask routine troubleshooting questions. The assistant can explain features, walk users through fixes, and answer support‑related queries, but it cannot discuss unreleased products or topics outside Apple’s ecosystem. If the AI cannot resolve an issue, users can escalate the conversation to a human representative. Apple labels the feature experimental, warns that it may make mistakes, and emphasizes that conversations are anonymized for privacy. Leia mais →