Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

Voice remains the dominant channel for high‑stakes customer interactions, and artificial intelligence is giving it a fresh, powerful boost. New speech‑recognition and natural‑language‑processing technologies let AI understand context, emotion, and nuance, turning traditional IVR menus into conversational assistants. AI works alongside human agents, delivering real‑time data, response suggestions, and sentiment analysis, which reduces friction and improves resolution rates. The technology also harvests insights from thousands of calls, helping businesses spot trends, fix root causes, and enhance inclusivity. Companies that integrate AI‑enhanced voice into a seamless, omnichannel experience can deliver faster, more personal service while maintaining brand consistency. Leia mais →

OpenAI launched its latest large‑language model, GPT‑5, promising faster performance and new capabilities such as rapid code generation, expanded voice options, and tighter safety controls. While the upgrade brings notable enhancements, many users noted a shift toward a more formal tone, prompting OpenAI to re‑introduce earlier models for those who prefer the previous conversational style. The company framed GPT‑5 as a significant step toward artificial general intelligence, even as experts continue to debate the path forward. Leia mais →