Job seekers are turning to ChatGPT to streamline resume creation. The AI can organize experience, suggest skill lists, and format content, but users must provide accurate information, protect personal data, and verify that the output matches their real background. Combining AI assistance with human review produces a polished, tailored resume while avoiding common pitfalls such as fabricated details or overly generic phrasing. Leer más →

A new survey by the Society for Human Resource Management (SHRM) of more than 20,000 U.S. workers shows that while many tasks can be automated, only a small fraction of jobs are truly at risk of displacement by generative AI. The study highlights that non‑technical barriers such as client preferences, legal constraints, and cost considerations limit automation, especially in roles that require human interaction. Industries like health care and personal care remain largely insulated, whereas computer‑based occupations show higher automation potential. The findings suggest a gradual reshaping of work rather than a sweeping job loss. Leer más →

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leer más →

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leer más →

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leer más →

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leer más →

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leer más →